Returns Policy

Effective as of 14/04/2019

 

1. RETURNS

    For all returns, our policy lasts up to 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

    We will only accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

    We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    2. REFUNDS

    Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

    If approved, the money will be refunded to your original method of payment within three weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

    There are certain situations where only partial refunds are granted (if applicable):

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery

    3. LATE OR MISSING REFUNDS (IF APPLICABLE)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@tanbae.com.

    4. SALE ITEMS (IF APPLICABLE)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    If the item is marked “final sale” or “clearance”, it does not qualify for a return and cannot be refunded.

    5. GIFTS

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    6. EXCHANGES (IF APPLICABLE)

    In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. We only replace items if they are confirmed to be defective or damaged.  If you need to exchange it for the same item, send us an email at info@tanbae.com within 30 days of receiving your product to begin the exchange process.

    7. RETURN SHIPPING

    We offer free return shipping on any order over $100 that is requested within 30 days of the original order date.

    After you’ve submitted a return request to info@tanbae.com we will send you a PDF of a return shipping label. Please print it out and affix to your package before sending.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    8. INSURANCE

      If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.