TANBAE | FAQs

Made from bamboo viscose, the Body & Bed protector is frictionless and great for sensitive skin.

The smooth fabric doesn’t contain fibres that will rub against your skin or cause irritation and the lack of friction can actually help to improve the appearance of fine lines and wrinkles.

Being a non-absorbent fabric, the body & bed protector doesn’t absorb products like cotton does. Instead, it allows tanning and skincare products to penetrate the skin and work while you sleep.

Tanbae is easy to set-up, simply follow these easy steps.

1. Firstly, remove from the Body & Bed protector from the zip-bag and lay it on the side of the bed that you sleep on. The six button holes mean that the zip can be face either side of the bed.

2. Place your pillow inside the pillow case.

3. Attach pillow case to the bottom layer of the main sheet using the three buttons face down

4. Unzip the sheet, slide into the silky, slumberland that is the Body & Bed protector and have sweet dreams of beautiful skin and clean sheets.

It’s important to take good care of your Body & Bed Protector to keep it silky soft for years to come.

Washing

Hand wash your Body & Bed Protector in cold water with a small amount of delicate wash or liquid detergent.

After rinsing, gently squeeze out excess water. Do not twist or wring, as this can damage the natural fibres.

Drying

For best results, we recommend air-drying.

Additionally, you can place the product flat on a clean, absorbent towel and roll it up in the towel to rid excess moisture. Unroll and repeat using a second dry towel, then lay flat on a drying rack or dry towel.

If the product has been heavily stained, the product can be professionally dry cleaned.

Ironing

To retain texture and integrity, the fabric must always be slightly damp when ironing. We suggest using a pressing cloth. It’s crucial that you use the lowest heat setting on your iron.

Protecting your personal information is extremely important to us. Tanbae.com uses one of the most secure information security systems. We use industry-standard Secure Sockets Layer (SSL) technology which enables sensitive information such as your name, address and other sensitive information like your credit card details to be encrypted. Information passed between your computer and our site can’t be read if someone else intercepts it.

This technology includes:

Authentication - this tells your browser your data is being sent to the correct computer server, and that the server is secure.

Encryption - this encodes the data, so it can’t be read by anyone other than the secure server.

Data Integrity - this checks that the data being transferred hasn’t been altered.

Our website accepts several payment methods including Visa, MasterCard and PayPal. Alternate methods of payment also include Apple Pay, Google Pay, Shopify Pay and Afterpay.

Customers who are signed in to their account can use previously saved account information for a more efficient checkout. This information is stored securely through our trusted payment gateways.

We have been lucky enough to partner with Afterpay to offer a helpful buy now pay later option for our customers. We will still ship your order out as normal which allows you to get the items you want straight away and pay for it in four equal instalments due every two weeks, interest-free.

Simply select Afterpay at the checkout, provide your basic information and get an approval decision instantly. You can learn more about Afterpay here: https://www.afterpay.com/how-it-works

Currency will default to the most suitable currency for your region. However, you can change the currency displayed by selecting one of the five currency options in the top menu.

We are not responsible for currency exchange rates, except as described below. Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. Tanbae takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.

Check to make sure that the details you have entered are correct and accurate. The checkout process has a number of steps to ensure that the information provided is verified and not fraudulent. Some of the reasons may include an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the post code first. If these are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please Contact Us for assistance.

Shipping in Australia

Shipping within Australia will take approximately 3 - 6 working days for all orders. If your order has not arrived within the allotted time, please contact the shipping company, using the reference tracking number supplied to you upon purchase.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please Contact Us if you have any questions.

Shipping Internationally

We ship to most destinations around the world. For International delivery, you should receive your order within 10-14 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference tracking number supplied to you upon purchase.

Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please Contact Us if you have any questions.

Yes, your order can be tracked. On the day your order is dispatched, we’ll send you an email with a tracking number so you can follow your order through to delivery.

Australian customers can track your order via this link www.auspost.com.au/track/ using the tracking number supplied in your Order Confirmation email.

If you have special instructions for delivery, please be sure to indicate these during checkout. If no one is available to sign for the goods, the parcel will be delivered to your local post office for collection.

Your order may be subject to import duties/taxes, which are levied once a shipment reaches your country. This may vary depending on the country the order was shipped. You should contact your customs office for specific amounts and percentages.

Tanbae is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

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